The following statistics are drawn from published research, industry reports and verified primary sources. No conclusions are drawn beyond what the data states.
Response
of UK estate agents fail to respond to inbound seller enquiries within 24 hours.
Source: Homeflow mystery shopper research. homeflow.co.uk. Also reported by Property Industry Eye, September 2023.
average response time from UK estate agents to inbound seller enquiries. Seller expectation is under 60 minutes.
Source: Homeflow mystery shopper research and Zoopla consumer data.
Conversion
gap between average and top-decile valuation-to-instruction conversion rates. Average agencies convert 34% of valuations to instructions. Top-decile agencies convert 51%.
Source: Reapit research, cited in Acaboom agency performance report. acaboom.com
Transactions
in agent commission lost annually to fall-throughs across England.
Source: Rightmove analysis, February 2026. estateagenttoday.co.uk
of UK property transactions fell through in 2024 before completion.
Source: UK property transaction data, 2024.
average time from listing to completion in the UK property market — the longest average transaction timeline of any comparable property market globally.
Source: UK conveyancing and transaction data, 2024–2025.
Market scale
estate agency businesses operating in the UK as of 2026, across a market valued at £15.5bn.
Source: IBISWorld UK Estate Agents industry report, May 2026.
All statistics are drawn from published third-party sources. Where confidence classifications were assigned during original research, Hard Data indicates primary source verification. Figures marked as Estimates are industry-reported and may vary by methodology. This page will be updated as more recent data becomes available.