The following statistics are drawn from published research and industry reports. Source quality varies, so the wording below distinguishes direct measurements from second-hand industry figures.
Response
Homeflow described 39% of estate agents in its 2023 mystery-shop research as missing potential clients by not responding promptly. Its published page does not define that 39% as a 24-hour cutoff.
Source: Homeflow mystery shopper research. homeflow.co.uk. Also reported by Property Industry Eye, September 2023.
was Homeflow's reported average response time to the sales enquiry in its 2023 mystery shop: 229 business minutes. Half of the agents who responded did so within one hour.
Source: Homeflow mystery shopper research, September 2023.
Conversion
gap between average and top-decile valuation-to-instruction conversion rates. Average agencies convert 34% of valuations to instructions. Top-decile agencies convert 51%.
Source: Reapit research cited by Acaboom in November 2017; the original Reapit sample and methodology are not published on the Acaboom page. acaboom.com
Transactions
in agent commission lost annually to fall-throughs across England.
Source: Rightmove analysis, February 2026. estateagenttoday.co.uk
of UK property transactions fell through in 2024 before completion.
Source: UK property transaction data, 2024.
average time from listing to completion in the UK property market — the longest average transaction timeline of any comparable property market globally.
Source: UK conveyancing and transaction data, 2024–2025.
Market scale
estate agency businesses operating in the UK as of 2026, across a market valued at £15.5bn.
Source: IBISWorld UK Estate Agents industry report, May 2026.
All statistics are drawn from published third-party sources. Where confidence classifications were assigned during original research, Hard Data indicates primary source verification. Figures marked as Estimates are industry-reported and may vary by methodology. This page will be updated as more recent data becomes available.